{"id":78639,"date":"2017-12-06T10:55:31","date_gmt":"2017-12-06T10:55:31","guid":{"rendered":"https:\/\/digital-marketing.bg\/what-can-learn-marketer-from-comediants\/"},"modified":"2023-07-14T14:56:52","modified_gmt":"2023-07-14T11:56:52","slug":"customer-satisfaction","status":"publish","type":"post","link":"https:\/\/digital-marketing.bg\/en\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction"},"content":{"rendered":"

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What can learn marketer from comediants?<\/h1>\n

[\/vc_custom_heading][vc_empty_space empty_h=”2″][vc_column_text]It might seem obvious that each company needs satisfied customers to be successful. Satisfied customers equal more sales, bigger turnover and more business. But do we actually know what people think of us? Do we know how often they would buy our products\/services and what stops them from doing so? Is there something we can do to see the trends in time and straighten things before it\u2019s too late?<\/p>\n

This article aims to highlight the importance of customer satisfaction. We wanted to hint everyone, even ourselves, that there are no insurmountable barriers when it comes to collecting quality information.<\/p>\n

The customer satisfaction surveys are not something new. But the modern technologies and the Internet turned them into extremely easy way for obtaining clients\u2019 feedback. A questionnaire well done can bring valuable information for the clients\u2019 mindsets. It may highlight an emerging problem or an already existing one. Then, what stops us from trying? Maybe, it\u2019s just that you didn\u2019t put any thought by now into the topic. This is why we\u2019ll try to throw some light.<\/p>\n

First,<\/strong> choose how you will do the research. You can either send an electronic form or you might think of using interviewers instead. There are a bunch of factors, which will help you decide, but the most important is the quantity of the customers you want to interview. If you want to collect information from more than 50 people \u2013 the best thing to do is to use an Internet platform.<\/p>\n

Second,<\/strong> in order to prepare a good questionnaire you have to think what you want to achieve in the first place. It\u2019s immensely important to define the main topics you are interested in. They might be:<\/p>\n